- Click here to see feedback from buyers from our online PARTS SHOP
. - Many comments left daily
- Via Email (Accident repair Centre)
I have recently had some accident damage repaired by you. I just wanted to tell you how pleased I am with the work and the customer service you provided.
Someone came out to my home address to do an estimate. He arrived on time and was very polite and professional. A few days later it was arranged for my car to be picked up at my work address and a loan car dropped off. Again, the driver arrived on time and was polite and professional. The following day, as arranged my car was delivered back to my home address all repaired, cleaned and looking good again. Having work done on the car can be quite disruptive but this was all very painless. I am definately a very satisfied customer. Thank you. - Mr S.B. 8th February 2010
- Via Email (To Car Sales)
- Michael & Jose ( Sheffield ) 5th November 2009
- Dear Sir (To Accident Repair Centre)
I had my rear bumper replaced and repaired today. I wish to thank you for the excellent service you have given me.
Everything was done with the utmost courtesy. Collected on time, returned on time, no waiting for parts as you had ordered them in advance, sprayed in advance, and phone calls to keep me abreast of what was going on. The finished job was excellent. -
It has been a pleasure to have dealt with you - Mr L.R.S. Wigston, Leicester. 3rd September 2009
- To Ian (Mac - Car Sales)
Thanks a million!!! you really are a star. The car is great, thanks Mac - Jill, September 2009
- To Ian (Mac - Car Sales)
A big thank you for all your hard work concerning the car. It's really appreciated. We will certainly give you our custom again. Many thanks. - Sarah, Sue and Nigel. September 2009
- By Email (to Car Service Department)
Would you please extend my gratitude to your service mechanics for a diagnosis and repair that stumped several other garages.
I cannot thank you enough as this problem was getting to the stage where we believed no one could solve and was getting more and more expensive as a result.
The motto to this story is "buy cheap, buy twice". - Kim and Jo. August 2009
- Mac - (Ian MacMaster) Car Sales
Thank you so much for all your help in the car sale. "Mac you are the best!!" - Joan and Thomas August 2009
- Ian (the top dog) - Car Sales
Just to say thank you for helping us make the right choice. See you in another 11 years!! Best wishes - Karl and Mandy July 2009 (scrappage scheme customers)
- Mac - (Ian MacMaster) Car Sales
Thanks for all your help - Brian & Annette
- To Mac - Car Sales
Thank you for everything you have done - You are a real star
Many thanks - Steph
- To Simon - Car Sales
Thank you for looking after me so well!! Best wishes - Chris M
- Dear Simon - Car Sales
Thank you for everything you have done... It was a pleasure. I'll give you a wave from "pink ink" whenever I pass - Z D
- Taken from New Commercial Vehicle Satisfaction Questionnaire
My father and I have dealt with Paynes for 40 years and Andy Smith kept up the tradition of Paynes excellent service - Mr P B. 25th May 2009
- Dear Ian - Car Sales
Mark has told me how helpful and kind you have been.... I am very happy with the car, again thank you for all your help - Mrs Maureen G. 24th March 2009
- Dear Mr Spalding - MD
I am writing to thank you for your letter. My Mondeo is the very first Ford I have had and I am delighted with the car, which is a superb vehicle in make and performance.
I was very pleased with the service I received from Chris Luff, your motability expert, first class in every way.
I hope - Mr J Jephcott, 21st April 2009
I feel lucky that I found the Paynes of Hinckley website in my search for a new Ford Fiesta, for three very good reasons:-.
1,They had exactly the car I wanted at a very good price.
2,I was given a very fair price for my car in part exchange.
3,The very friendly service that we received from the Manager and Sales "A" team was exceptional from start to finish.
What a pleasure to buy a new car without the hassle ( and" Payne") that we have experienced in many of our previous car purchases
Thankyou very much, We will definitely come to you again for our next car, and will not hesitate to tell others we know to do the same!!!!!
Best Wishes to All.............Michael & Jose Holden ( Sheffield )
- Dear Sir/Madam- Car Service
On Monday 9th March 2009 my car was serviced, MOT'd and a few other repairs at your garage in Hinckley. I was very pleased at your staff's attitude (especially Paul) and help towards myself regarding my car. As I am new to the area I will be using your garage in the future. Thank you. - Mr P Sidhu. 13th March 2009
- Dear Sirs - Isuzu Sales
We saw your add for Isuzu trucks on the web, and bought a new Isuzu truck chassis cab for our removal business, over the phone.
Everything went like clockwork, and a very easy transaction considering I was 150 miles away.
Many thanks to Satish the truck manager.
Highly reccomended - Mr Roy Bloomfield, Bloomfield Removals. Via Email 16th January 2009
- Dear Dave and Ian (Accident Repair Centre)
I would like to say how thankful I am for your help in sorting out the problem with my Fiesta
I would comment that I was impressed with your service and level of customer care and satisfaction. Not only was the service fantastic, but this was matched with the level of workmanship. It is remarkable to find a garage that offers this level of professionalism these days.
This customer focused attitude sets Paynes out above the rest and as a result I will be using Paynes again and again - Mr Thakerar December 2008
- Dear Ian - Car Sales
Thank you ever so much for the excellent way in which you - again - have made buying a car (our 5th!!) at Paynes a pleasure.
No hassle, good advice and a great experience. - Even though we spend our money quickly! - Anne & Bill
- Dear Friends - Accident Repair Centre
Everyone has been very efficient and thoughtful following my car accident
Yours sincerely - Eva Countesthorpe 14th November 08
- Thank you Mac - Car Sales
For guiding us through the changing of our car - It wasn't so painful after all
Best wishes - Pauline & Brian
- To Ian - Car Sales
My truly grateful thanks for your help in making me mobile whilst my car we being repaired
You helped to make an "old lady" happy
From - Alma
- To Mac, Ann and all the staff at Paynes - Car Sales
Just to say a big Thank You for the brilliant service and helpfulness we have received. It has been such a pleasure to do business with you, we think you are second to none and hope to do business with you again in the future
Yours faithfully - Judy and Vic
- Dear Sir - Car Sales
I have just bought my first car from you, but I am sure it will not be my last! I have been most impressed by the friendly, professional service I have received. Mr. Ian Andrews in particular has been outstanding, his attention to details and his excellent customer service skills have made the process of buying a car totally painless.
Nothing has been too much trouble for him, every time I thought I had a problem he made it disappear, I could not have asked for more.
Thank you for all your help and hard work on my behalf.
Yours faithfully - Kay M, Broughton Astley
- Three comments taken from Ford Commercial Vehicle Customer Viewpoint returns, following service visits:
I do not think you can better yourselves
Difficult to improve on near perfection
Star service and happy staff, very knowledgeable - Ford Commercial Vehicle Customers on October 2008
- Accident Repair Centre
Last week you took my car in for repairs to the drivers wing and bumper. I had little time to really deal with your staff as I was working at the time. I would like to say "Thank you" for the work, and to Melvyn who dealt with my queries and concerns extremely well.
I was dumbstruck when my car came back to me and there was no sign that anything had ever been wrong with it.
Thank you again all who was involved in the fixing of my baby (us women are sensitive about our cars!) and for making the process such an easy one as I didn't have the time to do the running around.
I will certainly be recommending you to friends, work colleagues and anyone who will listen.
Warmest regards - Mrs T Wright on 18th September 2008
- Dear Mr Smith - Commercial Vehicle Sales
I was fortunate to see Paynes of Hinckley on the internet, they were advertising Ford Rangers. The type of vehicle I wanted to buy.
I was met by friendly & polite staff who were very helpful in advising me & answering my questions about these vehicles.
The happiness of the customer came first & before any business. I bought an 07 Ranger thunder and you would not let the car go until some very minor defects had been fixed & a service completed. Thank you for a beautiful Ford Ranger.
Yours sincerely - Mr E.B. - Long Lawford, Nr. Rugby on 16th September 2008
- Dear Sir - Car Sales and Service
I purchased a used Focus (from Paynes) on 1/12/2007. I wish to tell you how very pleased I have been with the service from Paynes. This is the first time I have been a Paynes customer and I only popped in to compare deals as I was about to buy a car from a nearby competitor from whom I have bought both new and used Fords. I thought that Paynes salesman was excellent and professional yet friendly and extremely helpful and knowledgeable.
The other staff associated with the sale were also excellent. Everything I was promised e.g. delivery date was kept to. I was particularly impressed when I had my first service which was so more organised and efficient than the services I have had with other garages. I have also had good experience with the parts department.
I do not normally write such letters but have been very impressed with the way Paynes combines a very personal and friendly service with outstanding professionalism and efficiency. I have recommended you to friends and colleagues.
Your sincerely - Mr Paul S - Nuneaton 16th September 2008
- FOA The Car Service Manager
I would like to thank your team for their speedy response to solving my gear box problem yesterday. Paul Hartshorn is a gem, he calmed my fears and arranged to get the problem solved. Please thank your team for their always polite first class service for which I am truly grateful.
- Jill I (via email)
